Contact information

Effective Date: April 2026

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our Returns Policy, Shipping Policy, your order, or any other matter, please contact us using the details below.

Email: info@punchyprintz.com

Order & Customer Support Enquiries: info@punchyprintz.com

Custom Design Requests or Issues: info@punchyprintz.com

We aim to respond to all enquiries within 1–2 business days. During peak periods, response times may take up to 3 business days.

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM (UK Time) We do not monitor emails on weekends or public holidays.

How to Help Us Help You Faster

When contacting us, please provide the following information where relevant:

  • Your order number
  • The email address used to place your order
  • Clear photos of any issue (if applicable)
  • A detailed description of your question or concern